Shipping policy

Shipping Domestic

- All orders placed will be dispatched within 48 hours, excluding weekends and public holidays.
- Please note during periods of extreme high demand, delivery times can take an additional business day.
- Please ensure delivery details are correct as once it leaves our facility we are unable to intercept it.
- Once your order has been dispatched, an email will be sent to you that will allow you to track your delivery.
- We use Australia Post  service, with deliveries occurring between 8am – 5pm Monday through to Friday.

Shipping International

- The Tidal Collective uses Australia Post International service on International orders. These can take anywhere from 5-14 days to be delivered, dependant on the location.
- In some circumstances the receiver may be required by their countries customs regulations and government policies to pay duties and tax’s, this is the responsibility of the receiver.
- International postage will not be refunded if the customer wishes to return their order.
- Exchanges are not offered for international purchases only store credits and refunds.